Personalised DL Compliment Slips

1. When will my products arrive?
If you have ordered from our speedy range (provided it is in stock) we aim to deliver it the next few working days. For any bespoke work our delivery time is 2-4 weeks for September to May and 4-8 weeks from June to August. However, we always aim to deliver sooner.

2. What if I have ordered in the past and you already have our artwork?
This can speed up the 2-4 week delivery time between September and May, but during the summer months it is unlikely we will get your products to you sooner than our 6-8 week timeframe due to us being so busy.

3. Do you send products out throughout the summer?
We can do this, but you need to provide us with a contact name and number to be able to check that someone will be in to accept the delivery. If our courier cannot deliver the items then we will be charged for the parcel to be returned and we will then have to pass this cost on to you. If no name and number is provided or you do not let us know you are open, the parcel/s will be held until the end of the summer.

4. We used to order a certain product from you but I don’t see it on your website?
Most of our products are up on the website. However, some are still being put on and some have been discontinued. If you don’t see it, please contact us.

5. What if I want more than 80 pages/sides?
We try to limit the book to just 80 pages as this keeps the spine fairly intact. By adding more pages, you jeopardise the strength. If you need more pages, please contact us to discuss your needs.

6. Do you have a minimum order?
Most of our books are sold in packs of 10. If you are changing the colour of the cover or putting a logo on them then we ask that you order 100 of each type of book at a minimum.

How much do you charge for delivery or handling?

There is a handling fee of £9.95 on every order. This also covers the first box of your order. After this it is £9.95 for every subsequent parcel.
For example, an order containing 3 boxes would be £9.95 for the handling and first box and then 2 x £9.95 for the following two boxes.
If you ordered 1 box of items, then it would just be £9.95. However, on orders over £1,000 the P&P is free.